Frequently Asked Questions
Everything you need to know about your Foto home shopping experience.
What is the typical shipping timeline for furniture and decor?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service to ensure your items reach you in perfect condition.
Does Foto offer international shipping?
Currently, we ship to all 50 states and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy for home goods?
We want you to love your home. If you are not satisfied, you can return most items within 30 days of delivery. Please ensure items are in their original packaging and unused condition. Note that custom-made furniture is final sale.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger furniture purchases, we also offer flexible financing options through Affirm.
Are your products covered by a warranty?
Yes, all Foto furniture pieces come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental damage at checkout.